OWNERSHIP

In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, it is hereby stated that this website belongs to the following organisation:

Who is responsible for processing your data?

TECAI INNOVA, S.L.. CIF: B26389031

Domicilio: C/ LAS BALAS 16 NAVE B 26009 LOGROÑO (LA RIOJA)

Phone: 941252471

Email: in**@******va.net

Web: www.teinnovacleaning.es

You can contact us in any way you like.

We reserve the right to amend or update this Privacy Policy at any time. We recommend that you review it regularly; if you have registered and log in to your account or profile, you will be notified of any changes.

If you belong to any of the following groups, please read the information below:

CONTACTS VIA THE WEBSITE OR EMAIL

What data do we collect via the website?

We may process your IP address, the operating system or browser you use, and the duration of your visit, on an anonymous basis.

If you provide your details on the contact form, please ensure you include your contact details so that we can get in touch with you if necessary.

For what purposes will we process your personal data?

• To respond to your enquiries, requests or enquiries.
• To process the service you have requested, respond to your enquiry, or deal with your request.
• Information sent electronically regarding your application.
• Commercial or event information sent via electronic means, provided that express consent has been given.
• Conduct analyses and make improvements to our website, products and services. Improve our business strategy.

What is the legal basis for processing your data?

The data subject’s acceptance and consent: In cases where a request requires the completion of a form and clicking the ‘submit’ button, doing so will necessarily imply that you have been informed of, and have expressly consented to, the content of the clause attached to that form or your acceptance of the privacy policy.

All our forms are marked with an * next to the mandatory fields. If you do not complete these fields, or do not tick the box to accept the privacy policy, you will not be able to submit the information. This usually takes the following form: “□ I am over 14 years of age and have read and accept the Privacy Policy.”

CUSTOMERS

For what purposes will we process your personal data?

• Drawing up the budget and monitoring it through communication between both parties.
• Information provided by electronic means regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services provided by the Manager.
• Invoicing and filing the relevant tax returns.
• Carry out the relevant transactions.
• Debt collection and recovery services.

SUPPLIERS

For what purposes will we process your personal data?

• Information provided by electronic means regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• To manage administrative, communication, and logistics services carried out by the Data Controller.
• Billing.
• To carry out the corresponding transactions.
• Invoicing and filing the relevant tax returns.
• Control and recovery management.

What is the legal basis for processing your data?

The legal basis is the establishment of a contractual relationship, or, failing that, your consent when you contact us or offer us your products by any means.

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

• To answer your inquiries, applications, or requests.
• To manage the requested service, answer your application, or process your request.
• To connect with you and build a community of followers.

What is the legal basis for processing your data?

Acceptance of a contractual relationship within the relevant social media platform, in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google http://www.google.com/intl/es/policies/privacy/

How long will we keep your personal data?

We can only view or delete your data to a limited extent if you have a specific profile. We will process your data for as long as you continue to follow us, remain friends with us, or click on ‘Like’, ‘Follow’ or similar buttons.

Any changes to your details or restrictions on information or posts must be made via your profile or user settings on the social media platform itself.

JOB SEEKERS

For what purposes will we process your personal data?

• Organisation of recruitment processes for hiring staff.
• To schedule job interviews and evaluate your candidacy.
• If you have given us your consent, we may transfer it to collaborating or related companies with the sole objective of helping you find employment.
• By checking the privacy policy acceptance box, you give us your consent to transfer your job application to the entities that make up the corporate group with the aim of including you in their recruitment processes.

Furthermore, we inform you that one year after the receipt of your curriculum vitae, we will proceed with its secure destruction.

What is the legal basis for processing your data?

The legal basis is your unequivocal consent when sending us your CV.

Do we include personal data of third parties?

Distributors of Tecai Innova S.L. closest to the user who can provide a more agile response to your request for information.

What about data from minors?

We do not process data from minors under 14 years of age. Therefore, please refrain from providing such data if you are not of that age or, where applicable, from providing data of third parties who are not of said age. TECAI INNOVA, S.L. disclaims any responsibility for failure to comply with this provision.

Will we carry out communications by electronic means?

• These will only be carried out to manage your request, if it is one of the contact methods you have provided.
• Commercial communications

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To which recipients will your data be communicated?

They may be communicated to the distributors of Tecai Innova S.L. closest to the user who can provide a more agile response to your request for information, and/or by legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.

In the event of a purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed within its environment, always with maximum security.

When instructed by us, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as we do.

Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

• To know whether we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the restriction of the processing of your data in certain cases, in which case we will only keep them in accordance with current regulations.
• To data portability, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new data controller you designate. This is only valid in certain cases.
• To lodge a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe we have not addressed your request correctly.
• To revoke consent for any processing for which you have consented, at any time.

If you modify any data, we would appreciate it if you inform us so we can keep them updated.

Do you want a form to exercise your rights?

• We have forms for the exercise of your rights; request them from us by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be electronically signed or accompanied by a photocopy of your ID card.
• If someone represents you, you must attach a copy of their ID card or have them sign it with their electronic signature.
• The forms can be submitted in person, sent by letter, or by email to the address of the Data Controller at the beginning of this text.

How long does it take us to respond to the exercise of your rights?

It depends on the right, but at most within one month of your request, and two months if the matter is very complex and we notify you that we need more time.

Do we process cookies?

If we use any type of cookies other than those that are necessary, you can consult the cookie policy at the corresponding link from the home page of our website.

How long will we keep your personal data?

• Personal data will be kept as long as you remain linked with us.
• Once you are no longer linked, the personal data processed for each purpose will be kept for the legally prescribed periods, including the period in which a judge or court may require them based on the statute of limitations for legal actions.
• The processed data will be kept as long as the aforementioned legal periods do not expire, if there is a legal obligation to maintain them, or if no such legal period exists, until the data subject requests their erasure or revokes the consent granted.
• We will keep all information and communications relating to your purchase or the provision of our service for the duration of the product or service warranties to address possible claims.

USERS

Access to and/or use of this portal of TECAI INNOVA, S.L. attributes the status of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions shall apply regardless of the General Contracting Conditions that may be mandatory.

USE OF THE PORTAL

www.teinnovacleaning.es provides access to a multitude of information, services, programs, or data (hereinafter, “the contents”) on the Internet belonging to TECAI INNOVA, S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents. In said registration, the USER shall be responsible for providing truthful and lawful information. As a result of this registration, the USER may be provided with a password for which they will be responsible, committing to make diligent and confidential use of it. The USER agrees to make appropriate use of the contents and services that TECAI INNOVA, S.L. may offer through its portal and, including but not limited to, not to use them to (i) engage in illicit or illegal activities or those contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, illegal-pornographic nature, in support of terrorism, or violating human rights; (iii) cause damage to the physical and logical systems of TECAI INNOVA, S.L., its suppliers, or third parties, introduce or spread computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. TECAI INNOVA, S.L. reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that, in its opinion, are not suitable for publication. In any case, TECAI INNOVA, S.L. shall not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

TECAI INNOVA, S.L., by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software, or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.), owned by TECAI INNOVA, S.L. or its licensors. All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its method of making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the authorization of TECAI INNOVA, S.L., are expressly prohibited. The USER agrees to respect the Intellectual and Industrial Property rights owned by TECAI INNOVA, S.L. You may view the elements of the portal and even print, copy, and store them on your computer’s hard drive or any other physical medium as long as it is solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, evading, or manipulating any protection device or security system installed on the pages of TECAI INNOVA, S.L.

IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain purely statistical measurements to know the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc.

EXCLUSION OF WARRANTIES AND LIABILITY

TECAI INNOVA, S.L. is not responsible, in any case, for damages of any nature that may be caused by, including but not limited to: errors or omissions in the contents, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

MODIFICATIONS

TECAI INNOVA, S.L. reserves the right to make any modifications it deems appropriate to its portal without prior notice, being able to change, delete, or add both the contents and services provided through it and the way in which they are presented or located on its portal.

LINKS

In the event that www.teinnovacleaning.es provides links or hyperlinks to other Internet sites, TECAI INNOVA, S.L. shall not exercise any type of control over said sites and contents. In no case shall TECAI INNOVA, S.L. assume any responsibility for the contents of any link belonging to a third-party website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity, and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections shall not imply any type of association, merger, or participation with the connected entities.

RIGHT OF EXCLUSION

TECAI INNOVA, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

GENERALITIES

TECAI INNOVA, S.L. will pursue the breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Any contracting process or one that involves the introduction of high-level personal data (health, ideology, etc.) will always be transmitted via a secure communication protocol (Https://, etc.), so that no third party has access to the information transmitted electronically.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by current Spanish regulations and any controversy shall be submitted to the corresponding Courts and tribunals.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published. The last modification of the conditions is from 2013-12-01.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate them as they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https.

SHIPPING COSTS

Shipping and/or management costs are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order. Shipping costs to the Canary Islands, Balearic Islands, Ceuta, Melilla, and areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at the destination by the recipient of the goods.

PLACING THE ORDER

To place an order, it is necessary to connect to www.teinnovacleaning.es and register as a user, filling out the electronic form that appears at any time on the online store’s website and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications on the screen, filling out the order form provided for this purpose and validating it.

The prices and offers presented on the website are valid solely and exclusively for online orders placed at www.teinnovacleaning.es.

The validation of the order by the customer expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Said electronic document in which the contract is formalized will be archived on the website and it will be accessible from the user’s control panel. Unless proven otherwise, the data recorded by TECAI INNOVA, S.L. constitute proof of the set of transactions carried out between TECAI INNOVA, S.L. and its customers. TECAI INNOVA, S.L. will archive the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, the Customer Service of TECAI INNOVA, S.L. will send you a proof of purchase by email. If you do not agree with the data set forth in said confirmation, you may request their modification or the cancellation of the contract.

LANGUAGE OF FORMALIZATION OF THE CONTRACT

The language or languages in which the contract may be formalized on this website is Spanish.

AVAILABILITY OF PRODUCTS

The selection of products offered on www.teinnovacleaning.es is valid as long as the products are visible on the website. As it is e-commerce, the stock is updated online, so it could eventually happen that during the purchase process the stock runs out, and therefore, in these cases, the initiated sale cannot continue.

SHIPPING METHOD AND TIMES

Products are sent to the shipping address you have indicated in the order. In the case of placing an order for several items with different availabilities, the period for dispatch will take into account the longest expected delivery. In exceptional cases, TECAI INNOVA, S.L. reserves the right to split the order, sending the available items and leaving the unavailable items pending for a second shipment. In this case, the second shipment is made at no additional cost.

We offer different shipping methods to get your order to you in the most convenient way suited to your needs. From your shopping basket, you can select the type of shipping you want based on the area and the delivery method you prefer.

Home delivery: To carry out the transport and delivery of shipments, we have chosen a courier company of recognized prestige. For orders dispatched from our warehouses from Monday to Thursday, the courier will deliver to the indicated address the day after said dispatch, before 7:00 PM. For orders dispatched from our warehouses on Friday or the eve of a holiday, delivery will be made to the indicated address the following Monday or the next business day before 7:00 PM, respectively. The courier does not make deliveries on Saturdays, Sundays, or holidays.

In the event that the customer detects a problem at the time of delivery of their order (damaged packaging, missing or deteriorated products), they must indicate it in writing on the carrier’s delivery note and contact us by phone at 941445056 within 14 days following receipt. No return of a damaged item, nor a claim for a missing item, will be accepted if it has not been communicated within the established period. All this without prejudice to the right of warranty for products not conforming to the contract that assists every consumer, in accordance with current regulations.”

In case your order has been sent and you have no news of the delivery, you can contact our Customer Service at 941445056 or at the email in**@******va.net.

PAYMENT

TECAI INNOVA, S.L. offers various payment methods so that you can choose the one that best suits you or your needs:

Payment by Credit Card or PayPal: you can use Visa and MasterCard. If you make the payment with a VISA or Maestro card, the charge on your card will be deferred, that is, at the time of shipping. In this way, only the items sent will be charged and at the time of shipment. In the event that the POS informs of the rejection of the card, the order will be automatically canceled, informing the customer online of the cancellation. For payments made with cards issued outside of Spain, it is necessary for the issuing bank to be part of the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted.

RIGHT OF WITHDRAWAL

If you are not satisfied, you can return your purchases made at www.teinnovacleaning.es at our office located at C/ LAS BALSAS 16 NAVE B 26009 LOGROÑO (LA RIOJA), by filling out the withdrawal document that you can download below.

The maximum period to request a return is stipulated in the following periods, from the receipt of the order:

-14 calendar days for all products in our online store.

The return will be made using the same payment method as the purchase. This right is in addition to the right of warranty recognized in RDL 1/2007 of November 16 on the defense of consumers and users.

The circumstances that can cause a return are the following:

1. a) If the product you have ordered does not satisfy you: You can return it via courier to TECAI INNOVA, S.L. We will refund the amount of the product but not the return shipping costs.
2. b) If you wish to make an exchange for another item, the return costs will not be assumed by TECAI INNOVA, S.L.
3. c) Product defective from origin: Without prejudice and in addition to the right of warranty, TECAI INNOVA, S.L. offers you the possibility that, within 14 calendar days of its receipt, you can request the replacement of the product with another identical one in perfect condition. Once TECAI INNOVA, S.L. receives the defective product, it will send you another one. In this case, the exchange will always be for the same item or reference. You will only be billed for the first shipment, with TECAI INNOVA, S.L. taking charge of the postage corresponding to the return and new shipment.
4. d) Product that, by error, does not correspond to the one ordered: TECAI INNOVA, S.L. will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.
5. e) Products must be packaged and unsealed. The packaging must be in perfect condition and retain all its original accessories and instructions to be returned.

Neither in physical stores nor in the online store of TECAI INNOVA, S.L. will returns of products that have not been purchased from the entity be accepted.

In all cases, the products must be in perfect condition, in their original packaging, and with the manuals, accessories, or promotional gifts, if any, included.

Download the withdrawal document here

PRODUCT WARRANTY FOR THE ONLINE STORE

The warranty period is 2 years for products sold exclusively from the online store, from the delivery of the product, although it does not include deficiencies caused by negligence, blows, incorrect use, or improper handling, nor materials that are worn by use. Unless proven otherwise, it will be presumed that any lack of conformity that manifests itself within 6 months after the delivery of the product, whether new or second-hand, already existed when the item was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. TECAI INNOVA, S.L. reserves the right to request an official technical service of the brand to verify the origin of the problem. In the event of a defect caused by misuse, the repair will be billable. In those cases that justify the application of the warranty, the option will be for repair, replacement of the item, discount, or return, under the legally established terms.

REFUND OF AMOUNTS PAID FOR THE ONLINE STORE

The refund will be made through the payment method used for the purchase.

TECAI INNOVA, S.L. will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the item subject to return or exchange have been verified in our warehouses. The price to be refunded is the one that originally appeared in the order, except for transport costs. Once the correct condition of the returned product has been verified, TECAI INNOVA, S.L. will proceed to refund the amount within a maximum period of 15 days.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by current Spanish regulations and any controversy shall be submitted to the Courts and tribunals of the corresponding city.

ONLINE DISPUTE RESOLUTION PLATFORM

The entity is committed to online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at the following link:

http://ec.europa.eu/consumers/odr/

FINANCED WITH ERDF FUNDS

File ADER 2016-I-IGE-12